Versand
Shipping Policy
Welcome to Italian Secret, your exclusive source for authentic Italian fashion delivered directly to you! As a retailer specializing in Italian-inspired apparel, we work closely with trusted suppliers to ensure a seamless shopping experience for our customers. Please review the following information regarding our shipping policies.
Shipping Partners
At Italian Secret, we collaborate with a curated network of reputable suppliers and shipping carriers to fulfill your orders promptly and securely. Our suppliers are carefully selected to uphold the quality and authenticity of our Italian fashion offerings. All shipments are made from our Suppliers based in Padova, Italy or in Poland.
Processing Time
Orders placed with Italian Secret are typically processed and forwarded in the logistics to our suppliers within 24 to 72 working hours of receipt of payment and are delivered in accordance with the shipping standards of our carriers. Please note that processing times may vary depending on the availability of the product.
Shipping Rates
All shipping rates are divided by geographical areas, and each rate is calculated based on the volumetric weight and the destination country of the order. Shipping costs are indicated during the checkout process. Customs taxes in the receiving country are the responsibility of the customer.
Important! Please be aware that orders placed with our online apparel shop may be dispatched from different suppliers (from Italy or from Poland). As a result, your items might arrive in separate packages and be delivered by different carriers. Shipping fees may vary due to the different rates charged by each carrier. We strive to select the most efficient shipping options available to ensure your order arrives promptly. Thank you for your understanding.
Shipping Destinations
Italian Secret proudly offers international shipping to fashion enthusiasts inside European Union. While we strive to reach as many destinations as possible, please be aware that shipping restrictions may apply to certain products or regions. If you have any concerns about shipping to your location, please reach out to our customer service team for assistance.
Order Tracking
Upon shipment of your order by our suppliers, you will receive a shipping confirmation email from Italian Secret containing tracking information. This allows you to monitor the progress of your delivery and anticipate its arrival at your doorstep.
Delivery Timeframes
Delivery times for Italian Secret orders may vary depending on factors, on the delivery area and may take from 2 to 10 working days. While we aim to expedite the delivery process, please understand that international shipments may encounter delays due to customs procedures and other logistical considerations. Please note that delivery times are calculated from the moment the courier picks up the goods.
Lost or Delayed Shipments
In the unlikely event that your Italian Secret order is lost or significantly delayed during transit, please promptly contact our customer service team for assistance. We are committed to working closely with our suppliers and shipping partners to investigate the issue and provide a satisfactory resolution, including refunds or replacement orders as necessary.
Customs and Duties
International orders shipped by Italian Secret may be subject to customs duties, taxes, and other import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. We recommend familiarizing yourself with your country's customs regulations to anticipate any additional fees upon delivery.
Shipping Liability
Once your order has been dispatched to our suppliers, Italian Secret assumes no liability for any loss, damage, or theft that may occur during transit. However, we are committed to assisting you in addressing any shipping-related concerns to the best of our ability and ensuring your satisfaction with your Italian Secret shopping experience.
Contact Us
For any inquiries or assistance regarding our shipping policies or your Italian Secret order, please do not hesitate to reach out to our dedicated customer service team. You can contact us via email at ciao@italiansecret.shop. We are here to provide you with personalized support and ensure your Italian fashion journey is smooth and enjoyable!