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Right of withdrawal. European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We have a 14-day return policy, which If you do not like the product received you can make the return within 14 days of delivery of the order indicated on the tracking.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ciao@italiansecret.shop.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ciao@italiansecret.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns requests must relate to goods that are defective, or do not correspond to the goods ordered or the right of withdrawal. The products considered not to conform or defective, can be replaced only after an examination by the Supplier.

The Supplier reserves the right not to refund the Customer in the following cases:
- product which is not intact or whose original packaging (shoe box, dust bag) is missing or damaged;
- returns not authorized in writing or which are received after the established deadlines.
- In the case of defective or non-compliant or not corresponding to the ordered goods, it is necessary to make the request for return, within 10 days from receipt of the order indicated on the tracking; You will be asked to describe the damage in detail and attach photos to prove the extent of the damage, sending all details from your private area on our website.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ciao@italiansecret.shop.